Privacy Policy

Welcome to HomeStyles Interiors privacy policy (referred to as “Policy”).

HomeStyles Interiors, a registered partnership firm, (“HomeStyles”, “we”, “our” or “us”), is engaged in providing end-to-end interior designing services. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have chosen to share with us when you access, use, or otherwise interact with our website available at www.homestyles.in (“Platform”), avail products or services that HomeStyles offers you on or through the Platform (collectively, the “Services”).

At HomeStyles, we are committed to respecting your privacy and protecting your personal data. In order to provide you with access to the Services, we have to collect and process certain data about you. This Policy explains how we process and use your personal data.

By using the Services, you confirm that you have read and agreed to be bound by this Policy and consent to the process activities described under this Policy.

1. BACKGROUND AND KEY INFORMATION

(a) About Us:

The Services are made available to you by HomeStyles. If you have any questions about this Policy, how we process or handle your personal data, or otherwise, you may reach out to us with your queries, grievances, feedback, and comments at info@homestyles.in.

(b) How this Policy applies:

This Policy applies to individuals who access or use our website or other products or services made available by us or prospective customers of our products and services (hereafter, “Users”).

By using the Services, you consent to the collection, storage, usage, and disclosure of your personal data, as described in and collected by us, in accordance with this Policy.

The Platform may include links to third-party websites, plug-ins, applications, and services. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave the Platform or otherwise access such websites, plug-ins, applications, and services, we encourage you to read the privacy policy made available by the third party.

2. PERSONAL DATA THAT WE COLLECT

(a) When you use the Services as a User, we collect different types of personal data about you. This includes but is not limited to:

Contact Data, such as your email addresses and mobile numbers.

Identity and Profile Data, such as your name.

Marketing and Communications Data, such as email address, information posted in service requests, offers, feedback, comments, pictures and discussions in our blog and chat boxes, responses to user surveys and polls, if any, your preferences in receiving marketing communications from us, and your communication preferences.

Technical Data, which includes your IP address, browser type, internet service provider, details of operating system, access time, page views, device ID, device type, frequency of visiting our Platform and use of the Platform, clicks, date and time stamps, location data, and other technology on the devices that you use to access the Platform.

Usage Data, which includes information about how you use the Services, your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform and page views.

(b) What happens if I refuse to provide my personal data?

Where we need to collect personal data by law, or under the terms of a contract (such as the Terms), and you fail to provide that data when requested, we may not be able to perform the contract (for example, to provide you with the Services). In this case, we may have to cancel or limit your access to the Services, but we will, where reasonably practical, notify you if this is the case at the time.

3. HOW DO WE COLLECT PERSONAL DATA?

We use different methods to collect personal data from and about you through:

Direct Interactions. You provide us your personal data when you interact with us. This includes personal data you provide when you, for example:

use the Platform or the Services;
enter a promotion, user poll, or online surveys;
request marketing communications to be sent to you; or
report a problem with the Platform and/or our Services, give us feedback, contact us, or provide testimonials.

Automated technologies or interactions. We automatically collect Technical Data about your equipment, browsing actions, and patterns each time you use the Platform. We collect this personal data by using cookies, web beacons, pixel tags, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites that employ our cookies.

Third parties or publicly available sources. We will receive personal data about you from various third parties, including, without limitation:

Technical Data from analytics providers such as Facebook, and advertising networks;
Our business partners through which you access the Platform, such as payment providers, social media services, or applications or websites who use our APIs or whose API we use;
Background verifiers;
Credit information from credit bureaus (to the extent permitted by law);
Identity and profile-related data from publicly available sources; and
Marketing service providers.

4. HOW DO WE USE YOUR PERSONAL DATA?

(a) We will only use your personal data when the law allows us to do so. Most commonly, we will use your personal data where we need to provide our Services, or where we need to comply with a legal obligation. We use your personal data for the following purposes:

to provide the Services to you including providing you with end-to-end interior design and execution services;
to monitor your activities on the Platform;
to monitor trends and personalise your experience;
to improve the functionality of our Services based on the information and feedback we receive from you;
for product development and testing;
to improve customer service to effectively respond to your Service requests, grievances, and support needs;
to develop new product features and also facilitate financial solutions and insurance, if any, that are connected to our Services;
to send periodic notifications to manage our relationship with you including to notify you of changes to our Services, and to receive occasional firm news and updates related to us or the Services;
to assist with the management of the Services offered to you, including to send you information and updates about the Services you have availed;
to administer and protect our business and the Platform, including for troubleshooting, data analysis, system testing, and performing internal operations;
to improve our business and delivery models;
to perform our obligations that arise out of the arrangement we are about to enter or have entered with you;
to enforce our Terms;
to market our Services to you;
to comply with our legal obligations; and
to respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.

(b) You agree and acknowledge that by using our Services or accessing the Platform, you authorise us to contact you via email, phone, or otherwise. This is to enable us to provide the Services, provide you with marketing material, and ensure that you are aware of all the features of the Services. Further, you also expressly agree and authorize HomeStyles to contact you for the purpose of offering or inviting your interest in availing other products or services offered by third parties through means including but not limited to telephone, SMS (short messaging service), electronic mail (e-mail), WhatsApp or any other messaging service/mobile application or any other physical, electronic or digital means/mode.

(c) You agree and acknowledge that any and all information pertaining to you, whether or not you directly provide it to us (via the Services or otherwise), including but not limited to personal correspondence such as emails, instructions from you, etc., may be collected, compiled, and shared by us in order to render the Services to you. This may include but not be limited to vendors, social media companies, third-party service providers, storage providers, data analytics providers, consultants, lawyers, and auditors.

(d) You agree and acknowledge that we may share data without your consent when it is required by law or by any court or government agency or authority to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Policy or the Terms, or in order to comply with any applicable laws and regulations.

5. COOKIES

(a) We use cookies to distinguish you from other users of our Platform and remember your preferences. This helps us to provide you with a seamless user experience when you use our Platform and also allows us to improve our Services.

(b) For further information about the cookies we use, please refer to our Cookie Policy, available at [www.homestyles.in/cookies-policy] [Note to Nishant: Cookie policy URL to be inserted before publishing this Policy]

6. DISCLOSURES OF YOUR PERSONAL DATA

(a) We may share your personal data with third parties set out below for the purposes set out in Clause 4:

(i) External third parties such as:

trusted third parties such as our associate partners (if any), and service providers that provide services for us or on our behalf. This includes hosting and operating our Platform, providing marketing assistance, conducting our business, processing payments and transaction-related processes, transmitting content and enabling us to provide the Services to our end-users or customers;
analytic service providers and advertising networks that conduct web analytics to help us improve our Platform and Services. These analytics providers may use cookies and other technologies to perform their services; and,
regulators and other bodies, as required by law or regulation.

(b) We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. ACCESS AND UPDATING YOUR PERSONAL DATA

You hereby warrant that all personal data that you provide us with is accurate, up-to-date, and true. When you use our Services, we make our best efforts to provide you with the ability to access and correct inaccurate or deficient data, subject to any legal requirements.

8. TRANSFERS OF YOUR PERSONAL DATA

(a) We comply with applicable laws in respect of the storage and transfers of personal data. As a part of your use of the Services, the information and personal data you provide to us may be transferred to and stored in countries other than the country you are based in. This may happen if any of our servers are from time to time located in a country other than the one you are based, or one of our service providers is located in a country other than the one you are based in.

(b) By submitting your information and personal data to us, you agree to the transfer, storage, and processing of such information and personal data in the manner described above.

9. DATA SECURITY

We implement appropriate security measures to protect your personal data from unauthorised access, and follow standards prescribed by applicable law.

10. DATA RETENTION

(a) You agree and acknowledge that your personal data will continue to be stored and retained by us for as long as necessary to fulfil our stated purpose(s) and for a reasonable period after completion of your access to the Services to comply with our legal rights and obligations.

(b) In some circumstances, we may aggregate your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

11.BUSINESS TRANSITIONS

You are aware that in the event we go through a business transition, such as a conversion to a company under the applicable laws, merger, acquisition by another organisation, or sale of all or a portion of our assets, your personal data might be among the assets transferred.

2.OPT OUT

If you wish to opt out or you do not wish to be contacted over telephonic calls, kindly send an email to info@homestyles.in from your email address along with your contact number. Upon receipt of this email, your telephone number(s) will be removed from all our telemarketing calling lists within 15 working days.

13.UPDATES TO THIS POLICY

(a) We regularly review and may occasionally update our Policy. If we make changes to this Policy, we will notify you of the changes through the Platform or through other means, such as email. We encourage you to periodically review this Policy for the latest information on our privacy practices.

(b) It is also important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

(c) To the extent permitted under applicable law, by accessing our Platform or Services after such notice, you consent to updates made to this Policy.

If you have any query or concerns regarding this Privacy Policy, you may always submit such concerns via email to info@homestyles.in.